Several weeks ago our children were in a car accident (with an adult other than their parents). I don't want to go into the details of the car accident. Except to talk about Vashon EMTs.
Our two kids (ages 1 and 6) were transferred to Harborview Medical Center in Seattle. When I got the call that something had happened I talked to one of the EMTs. I believe it was a Captain. He introduced himself and said, very reassuringly, "Everyone seems to be just fine. We are doing this as protocol." He walked me through what was going to happen. And called 2 more times before they arrived at HMC (I was in Seattle when I got the call).
When they finally arrived at the ER, our 1 year old was sound asleep on on EMT's shoulder. Our 6 year old had been well comforted. They had thought to scour the car for things like a bottle, diaper bags, car seats and all the stuff we would need for a long day in the ER.
What they brought most of all was a load of compassion. They talked to us in a humane way. They were gracious, communicative and did their job so so so well! I honestly couldn't believe how kind they were.
We also learned weren't going to receive a bill. An emergency transfer to a hospital is apparently part of our property taxes.